It should feel like a very good hire — minus the hiring.
Here’s what working with us actually looks like, from first brief to a normal production week.
Step 1 · Send a project
Start with a real project, sent through the contact form. Michelle reviews it personally — a designer, not a salesperson — and replies in writing: whether we fit, what we’d deliver, and what it costs. Fixed number, before we start.
What comes back — a real reply, numbers redacted
Every enquiry gets a written reply from Michelle, not a scheduling link. This is the shape of it:
Re: Kitchen + primary bath — [your firm]
Thanks for the brief — drawings received, and the inspiration board helps more than you’d think.
Scope as I read it: space plan for the kitchen and primary bath, elevations for both, six photoreal views (four kitchen, two bath), FF&E spec sheet in your template.
Fixed fee: █████ · Delivery: ██ business days from go-ahead · Two revision rounds included.
If you’d rather phase it, the kitchen alone is █████.
— Michelle
Step 2 · Onboarding — once
We learn your standards the way a new employee would: templates, title blocks, layer conventions, preferred vendors, presentation format. We work in your tools — AutoCAD, SketchUp, Revit, Lumion, MyDoma — so everything we hand you is natively yours. This happens once, and it compounds: project five is faster than project one.
We’ll sign your NDA before you show us any of it.
Step 3 · The full brief
Send it however you’d brief your own designer — a markup, a voice note, a Pinterest board, a survey. We’ll ask the questions that matter and confirm scope in writing so the fixed fee means something.
Step 4 · Production
We produce; you design. Check in as much or as little as you want. Two revision rounds are built into every fixed fee; if scope genuinely grows, you get a written change order with any fee or schedule effect documented first.
Step 5 · Your review, your name
Michelle owns final review before work reaches you. You present it to your client as your firm’s work, because it is.
How relationships grow
Pilot project — fixed scope, fixed fee. You keep the work either way.
Per project — the default. We quote per project, so you can quote your client.
Retainer — reserved monthly capacity, for firms running steady volume.
Overflow hourly — the catch-all for the odd small thing.
See how the pricing model works.
What a week looks like
Monday you send a briefing note; Tuesday you get questions, not silence; midweek drafts arrive labeled and in your format; Friday you’re reviewing, not producing. Late-night elevations stop being your job.